Privacy Policy wira8 – Your Personal Data Protection

Introduction and Scope of This Policy

Wira8 is an online betting and gaming platform serving members in Malaysia and the Southeast Asian region. We understand that member trust is our most valuable asset — and that trust begins with responsible and transparent data management.

This Privacy Policy details how wira8 collects, uses, discloses, stores, and protects the personal information you provide when registering, using the platform, interacting with customer support, or accessing any of our services.

This policy applies to all wira8 access channels, including our official website, mobile apps for Android and iOS, and any subdomains or related services operated by wira8.

Information We Collect

We only collect information that is strictly necessary to provide you with a safe, fair and quality service. Below are the categories of information we collect and their respective purposes:

How We Use Your Information

All information we collect is used solely for legitimate and specified purposes. wira8 does not use your data for any purpose not stated in this policy without first obtaining your additional consent.

• Verify your identity and process new account registrations securely and efficiently.
• Process financial transactions including deposits and withdrawals to accounts registered in your name.
• Monitor and detect any suspicious activity, fraud or security breaches on your account to protect your interests.
• Send important account notices such as login confirmations, transaction alerts and security updates.
• Comply with legal and regulatory obligations including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
• Improve platform functionality and user experience based on usage patterns analyzed in aggregate.
• Send you promotional information and exclusive offers — subject to the communication preferences you have set in your account.
• Support our customer service team in resolving any of your inquiries or complaints quickly and accurately.

Disclosure of Information to Third Parties

Wira8 respects your privacy and does not share your personal information with third parties except in the following circumstances, where you have given consent or where required by law:

• Payment Service Provider: Required transaction information is shared with the bank or e-wallet provider used to process your deposits and withdrawals.
• Technology Provider: Software and infrastructure companies that help us operate the platform, subject to strict confidentiality agreements.
• Regulatory Authority: Where required by law, we will disclose the necessary information to the relevant authorities, such as law enforcement agencies or regulatory bodies.
• Identity Verification Provider: Third-party services that assist us in conducting the KYC process to ensure the safety of all members on the platform.

Data Security and Protection

We implement a comprehensive range of technical and administrative measures to protect your personal data from unauthorized access, breaches, loss or misuse.

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Passwords are stored using one-way hashing that cannot be decrypted, even by wira8 staff.
• Two-factor authentication (2FA) is available for all member accounts as an added layer of protection.
• Round-the-clock security monitoring to detect and address any cyber threats promptly.
• Regular security testing by independent cybersecurity experts to identify and remediate any system vulnerabilities.
• Strict internal access controls ensure that only specifically authorized personnel can access member personal data.
• Established incident response procedures to handle any data breach swiftly and effectively.

Use of Cookies and Tracking Technologies

Wira8 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Preference Cookies: Save your preferences such as interface language and display settings for a smoother return experience.
• Analytics Cookies: Help us understand how members use the platform so we can make continuous improvements.
• Marketing Cookies: Used to display relevant offers and promotions based on your interests and activity on the platform.

You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality and user experience on the wira8 platform.

Data Retention Period

Wira8 only retains your personal data for as long as necessary to fulfil the original purpose of collection, or as required by applicable laws and regulations.

• Active account data is retained for as long as your account remains active and in continuous use.
• After account closure, financial transaction data and KYC records are retained for a minimum of 5 years as required by Malaysia's anti-money laundering legislation.
• Security logs and access records are retained for 12 months for investigation purposes if required.
• Customer support communication records are retained for 3 years for reference and service improvement.
• Data that has reached the end of its retention period will be securely deleted or anonymised in accordance with established procedures.

Your Rights as a Data Subject

As a wira8 member and data subject under Malaysia's PDPA, you have the following rights regarding the personal data we hold:

Amendments to This Privacy Policy

Wira8 reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or technological improvements. All amendments take effect as soon as the updated version is published on our website.

For material amendments that substantially affect your rights, we will provide advance notice through:

• Email to the address registered in your account at least 14 days before the amendments take effect.
• Clear notices on the login page and homepage of our platform.
• Push notifications via the wira8 mobile app if you have enabled notifications.

Continued use of the wira8 platform after the effective date of any amendment constitutes your acceptance of and agreement to the updated Privacy Policy terms. If you do not agree with the amendments, you are required to stop using the platform and may request account closure.

Contact Us About Privacy

If you have any questions, concerns or complaints regarding how wira8 handles your personal data, we encourage you to contact us directly. Our Data Protection Officer (DPO) team is ready to assist you.

• Privacy email: [email protected]
• In-platform live chat: Available 24 hours a day, 7 days a week
• Target response time: Within 3 business days for general enquiries and 14 business days for official data requests.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory authority in your region.